Return / Exchange Policy

At Zakify, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

Products may be returned or exchanged if:

  • The item is damaged upon delivery.
  • You received the wrong product.
  • The product has a manufacturing defect.

To be eligible, the item must:

  • Be unused and in its original condition.
  • Be returned in its original packaging.
  • Be reported within 7 days of delivery.

Non-Returnable Items

We do not accept returns for:

  • Used products
  • Products damaged due to customer misuse
  • Items returned without original packaging
  • Clearance or final sale items (if applicable)

Exchange Process

If you receive a damaged or incorrect item, contact our customer support team within 7 days of receiving your order. Once your request is reviewed and approved, we will arrange a replacement or exchange.

Refunds

If a refund is approved, it will be processed using the original payment method where applicable. Refund processing times may vary depending on your payment provider.

Shipping Costs

If the return is due to our error (wrong, damaged, or defective product), Zakify will cover the return shipping costs. For all other eligible returns, shipping charges may apply.

Need Assistance?

For any questions regarding returns or exchanges, please contact our customer support team.

Customer Care
Phone: +92 300 1363039

Thank you for choosing Zakify. We appreciate your trust and are committed to providing you with the best shopping experience.